American Innovative Products, Inc. extends credit to Government agencies, industrial and distributor accounts with a good published credit rating. Companies may apply for an open account by supplying credit information on their company’s letterhead to American Innovative Products, Inc.’s Accounting Department. Credit information supplied by the buyer, or by others on the buyer’s behalf, shall become part of the Credit Application and any false or misleading information shall constitute fraud. Orders are shipped prepaid, COD, cash, wire-transfer, VISA, MasterCard, or American Express, until an open account is established.
Payment Terms for Open Accounts
Terms are Net 30 days. FOB is Anaheim, California, on approval.
Account Management and Remedies
In the event it becomes necessary for American Innovative Products, Inc. to file suit to enforce payment of past due invoices, such a suit will be brought in Orange County, California. American Innovative Products, Inc. shall be entitled to collection of fees, court costs, and interest at 10% per annum or such legal maximum rate as is allowed, on all invoice amounts past due. All purchase agreements are governed by the laws of the State of California.
American Innovative Products, Inc. ships UPS Ground as its standard carrier. If the customer prefers another carrier or to use their own account number, or a premium routing method, this information must be clearly stated on the Purchase Order and confirmed, in writing, by American Innovative Products, Inc.. The customer must authorize any additional expenses that will incur. If quoted “factory stock,” and American Innovative Products, Inc. has received a Purchase Order by noon PST, the order will ship the following day. For customers with an urgent request, there exists a possibility to ship later the same day. However, an “expedite fee” is charged, along with any other expenses incurred to fulfill this request. All promises of delivery are approximated as closely as possible by American Innovative Products, Inc., but are subject to delivery estimates made by our suppliers, weather conditions, fires, strikes, disputes, accidents, delays in transportation, material, fuel, or labor shortages, or any other cause beyond reasonable control of American Innovative Products, Inc. In no event will American Innovative Products, Inc., assume any responsibility for any delays in shipments or deliveries.
If orders must be expedited, interfering with the normal flow of manufacturing, a minimum of a 15% “expediting fee” will incur. The minimum “expediting” charge is $55.00 per order, or by the weight of the item wherein air freight for sub-assemblies is required.
All Blanket Orders must be confirmed with a written Purchase Order, and must include scheduled release dates, within a 12 month period. Any changes to the schedule must be agreed upon by American Innovative Products, Inc., and a written “Change Order” must be in process to confirm such changes. Please note that only two reschedules are allowed per year. NOTE: Blanket Orders are Non-Cancelable and Non-Returnable.
Shortages or Damages
All claims for shortages or shipment errors must be made within 15 days after the receipt of the shipment. American Innovative Products, Inc.’s liability is limited to the value of material value on the invoice. Claims for other loss or damages are filed against the carrier, such as UPS, FedEx, Airborne, etc.
Items are subject to change or discontinuance without notice. Ask a Customer Service Representative for advice on possible substitution for your application.
Returns (RMA) and Repairs
Anything being returned to American Innovative Products, Inc. must have a RMA (Return Materials Authorization) number assigned by the factory, and it must be referenced on all the paperwork accompanying the return/repair. Items that do not reference the RMA number will not be processed. Do NOT return product using a Debit Memo. Product must be shipped with freight prepaid. No product will be accepted for Credit after 30 days from the date of shipment. Special, custom or modified products are Non-Returnable, and no Credit shall be offered.
Product in need of repair must have previous authorization to return it to the factory. It is critical to do so, as the advice of the factory can offer is invaluable, and can often save the customer money. The factory will determine upon inspection whether the product is covered under warranty. The factory charges a “flat-rate repair charge” based on model number, regardless of the problem found. This is charged for all repairs, including those where no problem is found, as inspection, test and burn-in is time-consuming.
Cancellations and Restocking Charges
Cancellation of any order must be approved by American Innovative Products, Inc. and will be on terms that protect us from any loss. The restocking charge is 15% on all product returned. The minimum restocking charge is $25.00. Returns must be made within 30 days of receipt of product. Shipping expenses are paid by the customer. All products are subject to factory inspection and must be in resalable condition to receive a credit. Special, custom and modified products are Non-Returnable and Non-Cancelable (NCNR Agreement applies).
All American Innovative Products, Inc. products are warranted against defects in workmanship and materials, when used under normal operating conditions and when used in accordance with the factory’s specifications. This warranty is in effect for a period of 12 months from the date of manufacture, whichever comes first. American Innovative Products, Inc. will repair or replace at its’ option, any of its products found to be defective and are within the warranty period. American Innovative Products, Inc. is not responsible for removal, installation, or incidental expenses incurred in shipping to and from the factory. American Innovative Products, Inc. is not liable, under any circumstances, for any consequential, incidental or indirect damages or expenses that are associated with the warranted product. Product that is damaged due to misuse, abuse, negligence, exposure, accident, improper installation or hook-up, or has been modified or dismantled, is NOT covered under this warranty.
Supplier shall provide a Certificate of Conformance and as applicable, any other supporting documentation with each shipment. Supplier shall maintain on file all quality records/data such as; material certifications, process or acceptance test results, inspection records, and any other applicable quality control data, for a minimum of (7) years from completion of this purchase order.
Engineering or Technical Assistance
Technical assistance is available at no charge to help the customer in choosing American Innovative Products, Inc. products for a specific application. However, any selection, quotation, or application suggestion offered from American Innovative Products, Inc., its’ representatives or distributors, are only to assist the customer, and in all cases, determination of fitness for purpose or use are solely the customers’ responsibility. While every effort is made to offer solid advice and to produce technical data and illustrations accurately, such advice and documents are for reference only, and subject to change without notice. Programming of product is the customer’s responsibility.
All Sales are made pursuant to the Terms and Conditions herein, and are in lieu of any other expressed or implied terms, including but not limited to any implied warranties.